Privacy Policy

Last updated: 10.05.2026

At Retinova Skin, protecting your personal data is a priority. This policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. DATA CONTROLLER

Retinova Skin
Email: contact@retinovaskin.com

2. DATA COLLECTED

We collect the following data when you use our site:

→ Identification data: surname, first name, email address, phone number
→ Delivery data: postal address, postal code, city, country
→ Payment data: bank information (processed by our secure payment provider, never stored on our servers)
→ Connection data: IP address, browser type, pages visited
→ Communication data: messages exchanged with our customer service

3. PURPOSE OF PROCESSING

Your data is used to:

→ Process and deliver your orders
→ Send you order and delivery confirmations
→ Respond to your requests via our customer service
→ Send you our newsletter (with your consent only)
→ Improve our site and services
→ Comply with our legal and accounting obligations
→ Prevent fraud

4. LEGAL BASIS

We process your data on the following legal bases:

→ Contract execution: to process your orders
→ Consent: for the newsletter and certain cookies
→ Legal obligation: for invoicing and accounting
→ Legitimate interest: for fraud prevention and site improvement

5. DATA RETENTION PERIOD

→ Customer account data: for the entire duration of the commercial relationship, then 3 years from the last contact
→ Order data: 10 years (accounting obligation)
→ Prospecting data (newsletter): 3 years after the last contact
→ Cookies: maximum 13 months

6. DATA RECIPIENTS

Your data is accessible only by:

→ The authorized Retinova Skin team
→ Our technical service providers (host, payment provider, carrier, email platform)
→ Competent authorities in case of legal obligation

We NEVER sell your data to third parties for commercial purposes.

7. TRANSFERS OUTSIDE THE EUROPEAN UNION

Some of our service providers (notably Shopify) are based outside the EU. These transfers are governed by standard contractual clauses approved by the European Commission, ensuring an equivalent level of protection.

8. DATA SECURITY

We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration:

→ SSL encryption of communications
→ Secure hosting with Shopify
→ Restricted access to personal data
→ Regular backups

9. YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

→ Right of access: to know what data we hold about you
→ Right to rectification: to correct inaccurate data
→ Right to erasure: to request the deletion of your data
→ Right to restriction of processing
→ Right to data portability: to retrieve your data in a reusable format
→ Right to object: to refuse the processing of your data
→ Right to withdraw your consent at any time
→ Right to define post-mortem directives

To exercise these rights: contact@retinovaskin.com

You also have the right to file a complaint with the CNIL:
www.cnil.fr

10. COOKIES

Our site uses cookies for:

→ Essential cookies: to ensure the site's operation (cart, login)
→ Analytical cookies: to measure audience (with your consent)
→ Marketing cookies: to personalize advertisements (with your consent)

You can manage your preferences at any time via our cookie banner or your browser settings.

11. MODIFICATIONS

This policy may be modified at any time. The last update date is at the top of the page.

12. CONTACT

For any questions related to this policy:
contact@retinovaskin.com